Monday, May 4, 2020

Keeping Safe & Healthy at Apex Dental Group - Opening Soon!





Dear Apex Dental Group Family,

Our vision is to partner with patients with the goal of achieving long-term oral and overall health for all those we are honored to serve. In light of the current novel coronavirus/COVID-19 concerns affecting us in the US and abroad, we want to take this opportunity to update you on the precautions we are, and have always taken at our office to ensure your (and our) health, safety, and wellbeing. We are currently developing plans to reopen in order to keep your dental health at its best.

As you know, we will always continue employ the most up-to-date infection control procedures and our record proves that this works well! You can rest reassured that the infection control and standard precautions recommended by the CDC and OSHA are excellent deterrents to COVID-19, the flu and every other virus. In addition to the routine steps we take, we are being even more vigilant with infection control in all the areas in the office. Surfaces in the reception area, front desk area, consultation area and restroom(s), which would normally be cleaned and disinfected daily, are now being disinfected throughout the day. Hand sanitizer is readily available in all areas of the practice for your use if you forget yours.

Over the next few weeks, we will be re-arranging our schedule to provide adequate social distancing, time and safety for your visit. It is in your best interest to continue your routine dental care because regardless of the circumstances, dentistry only becomes more complex, more costly and lengthy. Since your oral health is connected to your systemic health, it’s more important than ever to be vigilant with your dental care.

We are offering new appointment times for at risk / healthy patients, adding new financial options and updating policies and procedures that are designed to get you optimal, safe care. As we move closer to our opening date, we will keep you informed on the safety procedures to follow when coming to our office. Emergencies are still being seen through a Zoom tele-dentistry appointment. Please call our office if you need emergent care so we can find the appropriate treatment for you.

We also ask for your help in keeping everyone safe. If you have traveled to China, Japan, South Korea, Italy, Iran, or any other region affected by the coronavirus, please call our office prior to coming in for your appointment. Washing your hands regularly with soap and water for at least 20 seconds is of utmost importance. If you are not feeling well, have a fever, cough, or difficulty breathing, please contact your physician and call our office to reschedule any upcoming appointments. Our team (who are also being diligent about their own health) will be available prior to your next visit to make sure you are well and to answer any questions or concerns. If you are not well, we will help you cancel the current appointment with no fee and make sure that we have a future appointment scheduled so you can stay on track with your care!

During this confusing and stressful time, staying healthy helps you fight off any challenge! Know that we take our role as your healthcare partner very seriously and are here to help! Should you have questions or concerns please e-mail or call me. I’m always available for you. For the latest information and guidance, please refer to the CDC’s COVID-19 situation, the Department of Public Health, or the ADA websites.

Call us now to get back on track with your dental health! If someone that you know is looking for a caring dental team, please refer them to us. Stay safe and healthy—we look forward to seeing you soon.

Download this letter as PDF

Sincerely,

Dr John S Kitzmiller III

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